BRight Minds in Healthcare Delivery invites industry leaders to discuss the latest trends and hot topics in healthcare strategy, delivery, and innovation. Listen in as industry experts, thought leaders, and innovators consider how to disrupt the way that millions of Americans receive healthcare.
Episode 17: Transforming Healthcare Habits and Trust
Curious about how habits shape successful businesses, especially in a rapidly changing healthcare landscape? In this episode of BRight Minds in Healthcare Delivery, host Eric Tower welcomes Andrew Sykes, a professor at the Kellogg School of Management and the CEO of Habits at Work. Eric and Andrew dive into the power of habits to drive positive outcomes, discuss the challenges of organizational transformation, and reveal practical strategies for making change easier—even when new KPIs and value-based care initiatives feel overwhelming.
Andrew shares insights into the three golden rules for building new behaviors and the careful use of incentives to motivate change. Plus, they explore the essential skills for earning trust—inside and outside the healthcare industry. If you are eager to discover actionable tips on leading change, motivating teams, and fostering trust, this is an episode you won’t want to miss!
Andrew grew up in South Africa and built one of the country’s largest healthcare consulting businesses. He has lived, worked, and run businesses on six continents, and has been a salesperson for 25 years. Andrew is the author of The 11th Habit, a Tedx speaker, and a lecturer at Northwestern University’s Kellogg School of Management. As the founder of Habits at Work, Andrew and his team help customer-facing teams build relationships, create and leverage trust, and uncover their customer’s needs beyond what’s on the surface.
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