Will Court Ruling on Robo-Calling Help or Hurt Consumers?
A recent federal appeals court decision to ease restrictions on robo-calling highlights the divide between banks and their account holders over where customer service ends and nuisance begins.
The banking industry argues that last week’s ruling by the D.C. Circuit Court will make it easier for banks and credit unions to use automated calls to communicate important information to customers, such as warning them that loans are on the verge of becoming delinquent or that accounts have been exposed to fraud.
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“The profit motive is still very strong for plaintiff's lawyers in bringing TCPA actions,” Scott Wortman, an attorney at Blank Rome who advises banks on consumer financial services litigation, said during a Monday conference call to discuss the ruling.
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"Will Court Ruling on Robo-Calling Help or Hurt Consumers?," by Andy Peters was published in American Banker on March 20, 2018.