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What Retailers Can Do about Racial Profiling in Stores

There have been several lawsuits in the news recently focusing attention on long-simmering complaints about the treatment of minorities by large retailers. What can organizations do to avoid claims of racial profiling in retail stores?

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To ensure stores are following policies, experts suggest that retailers frequently review records of store apprehensions and audit stores for their adherence to policies. Some ideas to limit lawsuits:

  • Assess whether loss prevention staff reflects the broader community. “A minimally creative plaintiff’s attorney will use racial disparity in a store’s staff to suggest that the store enforces a culture of discrimination that extends to racial profiling in shoplifting detentions,” says attorney Alan Freeman (Blank Rome LLP)

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“What Retailers Can Do about Racial Profiling in Stores,” by Garett Seivold was published in LPM Insider on March 29, 2017.